Refund Policy

1. General Policy

Juzt Call LLC Portal provides professional e-commerce services including seller account management, product cataloguing, AI automation, and marketplace onboarding. Because our services involve skilled labour, time, and resources allocated upon engagement, refunds are handled on a case-by-case basis in accordance with this policy.

This policy applies to all service packages and engagements entered into with Juzt Call LLC Portal. By making a payment for any of our services, you acknowledge that you have read and agreed to this Refund Policy.

2. Eligible Refund Situations

A full or partial refund may be considered under the following circumstances:

• Service Not Delivered: You have made full payment for a defined deliverable and the service has not commenced or been delivered within the agreed timeline, due to a failure on our part.
• Duplicate Payment: A technical error has resulted in you being charged more than once for the same service or invoice. Duplicate charges will be refunded in full.
• Material Service Failure: The delivered work materially departs from the agreed scope, and we are unable to correct this within a reasonable timeframe despite being given the opportunity to do so.
• Cancellation Before Work Commencement: You cancel an engagement before any work has begun and before any third-party costs have been incurred on your behalf.

All refund requests are subject to review and must be submitted within 14 calendar days of the event giving rise to the claim.

3. Non-Refundable Services

The following are generally not eligible for a refund:

• Completed Cataloguing Work: Once product listings have been created, submitted to a marketplace, or approved, the cataloguing fee is non-refundable.
• Seller Account Activation Fees: Government, marketplace, or third-party registration fees paid on your behalf are non-refundable.
• Photography Services: Once a product photoshoot has been completed and images delivered, the associated fee is non-refundable.
• AI Automation Setup: Custom AI workflow builds, configurations, and training completed and delivered are non-refundable.
• Monthly Retainer Fees: Any portion of a monthly management or retainer fee corresponding to services already rendered during that billing cycle.
• Marketplace Outcome Disputes: We cannot provide refunds based on marketplace performance, sales results, account suspension decisions made by third-party platforms, or competitive outcomes beyond our control.
• Change of Mind: Refunds are not available solely because you have changed your business direction or no longer wish to sell on a particular marketplace.

4. Service Credits

In situations where a full monetary refund is not applicable but a service issue exists, we may offer a service credit at our discretion. A service credit represents an amount applied to future invoices or services with Juzt Call LLC Portal.

Service credits are non-transferable, have no cash value, and must be used within six months of issuance. They may not be applied retroactively to paid invoices.

5. How to Request a Refund

To submit a refund request, please follow these steps:

1. Email us at sales@juztcall.com with the subject line: "Refund Request — [Your Company Name]"
2. Include your invoice number, the service in question, the date of payment, and a clear description of the issue.
3. Attach any relevant supporting documentation (e.g., screenshots, communication records).
4. Our team will acknowledge your request within 2 business days and begin a review.
5. We will provide a decision in writing within 7 business days of receiving your complete request.

6. Processing Timelines

If a refund is approved, the following processing timelines apply:

• Credit/Debit Card: Refunds are typically processed within 5–10 business days. The time to reflect in your account depends on your card issuer.
• Bank Transfer: Refunds via direct bank transfer are processed within 7–14 business days.
• Instalment Plans: For payments made via third-party instalment providers, refund processing times will follow the policies of the respective payment provider.

Juzt Call LLC Portal is not responsible for delays caused by banks, payment processors, or other third-party financial institutions.

7. Disputes & Escalations

If you disagree with a refund decision, you may escalate the matter by requesting a senior review within 7 calendar days of receiving our initial decision. Please email us with "Escalation Request" in the subject line along with any additional information you wish us to consider.

We will endeavour to resolve all disputes amicably. Any unresolved disputes shall be handled in accordance with UAE commercial law and the dispute resolution provisions outlined in our Terms of Service.

8. Contact Us

For any refund-related queries or to submit a formal request, please get in touch with our team: