Privacy Policy

1. Overview

Juzt Call LLC Portal ("we", "us", "our") is committed to protecting the privacy and personal data of our clients, website visitors, and business partners. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our e-commerce management services.

We operate in compliance with applicable data protection laws in the United Arab Emirates, including the Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). By using our website or services, you consent to the practices described in this policy.

2. Data We Collect

We collect information in the following ways:

Information You Provide Directly

• Name, email address, phone number, and company details submitted via contact or quote forms.
• Business trade licence, Emirates ID, and other credentials required for marketplace seller account registration.
• Product information, images, pricing, and descriptions provided for cataloguing purposes.
• Payment and billing information processed through our payment partners.
• Communications you send to us via email, phone, or our portal.

Information Collected Automatically

• IP address, browser type, and device information when you visit our website.
• Pages visited, time spent, and links clicked via standard web analytics tools.
• Cookie and tracking data as described in our Cookies Policy.

Information from Third Parties

• Marketplace platform data (e.g., Amazon Seller Central, Noon Seller Lab) when you authorise us to access your seller accounts.
• Social media profile information if you contact us through social channels.

3. How We Use Your Information

We use the information we collect to:

• Deliver, manage, and improve our e-commerce services on your behalf.
• Register and manage your seller accounts on marketplace platforms.
• Process payments and issue invoices.
• Communicate with you about your account, services, and support requests.
• Send relevant updates, newsletters, or promotional offers — with your consent and with the ability to opt out at any time.
• Comply with UAE legal obligations and respond to lawful requests from regulatory authorities.
• Analyse website usage to improve our online presence and user experience.
• Protect the security and integrity of our services and prevent fraud.

We process your data only where we have a legitimate legal basis to do so — such as performance of a contract, compliance with legal obligations, or our legitimate business interests.

4. Sharing Your Data

We do not sell, rent, or trade your personal data to third parties. We may share your information only in the following limited circumstances:

• Marketplace Platforms: We submit necessary information (business details, product data) to Amazon, Noon, Carrefour, Talabat, and other platforms as required to deliver our services.
• Service Providers: Trusted third-party vendors who assist with payment processing, web hosting, analytics, or communication tools — bound by confidentiality obligations.
• Legal Obligations: If required by UAE law, court order, or government authority, we may disclose information as required.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, client data may be transferred to the successor entity with appropriate notice.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including for the duration of our service relationship and as required by UAE legal and tax obligations.

Business and financial records are typically retained for a minimum of five years in accordance with UAE commercial law. When data is no longer needed, we securely delete or anonymise it.

6. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include secure encrypted connections (HTTPS), access controls, and regular security reviews.

While we take reasonable precautions, no data transmission over the internet is entirely secure. We encourage you to protect your login credentials and notify us immediately if you suspect any unauthorised access to your information.

7. Your Rights

Under applicable UAE data protection law, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to update inaccurate or incomplete information.
• Deletion: Request deletion of your data, subject to legal retention requirements.
• Objection: Object to certain types of processing, including direct marketing.
• Withdrawal of Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at sales@juztcall.com. We will respond within a reasonable timeframe and in accordance with applicable law.

8. Third-Party Links

Our website may contain links to third-party websites, marketplace platforms, or partner portals. We are not responsible for the privacy practices of these external sites and encourage you to review their respective privacy policies before submitting any personal information.

9. Children's Privacy

Our services are intended solely for business use by adults and registered commercial entities. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

For significant changes affecting active clients, we will provide direct notification via email.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our team: